BBB is a leader in advancing marketplace trust. For most decision makers, evaluating the trustworthiness of a business is one of the first steps in making a product purchase or service decision. Today and maybe more than in the past, people mney assurance from a reliable third party, someone they can trust, not from friends or dated brochures, they need and want it from an unbiased third party that delivers updated relevant information. These companies have made a public commitment to live up to the Standards for Trust- a comprehensive set of policies and procedures focuses on how businesses should treat the public-fairly and honestly. Our value to our Accredited Businesses is driven by the ability to deliver consumers to companies they can trust.
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Years in Business: Reasons for BBB Rating. Need to file a complaint? BBB is here to help. What do you think? Be the first to review! BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.
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Last week, the Better Business Bureau announced that it had officially expelled one of its local affiliates, the BBB of Southland, which served the greater Los Angeles area. The name of the dummy business was Hamas —yep, the same as the Middle Eastern terrorist organization. But the fact that it took more than two years to expel a branch that was basically engaged in open extortion is cause for concern. And even after jettisoning the bad apple in southern California, the BBB hardly seems fair and transparent. How can the BBB serve as an honest broker between businesses and consumers when it is fully funded by one of these parties? Whether or not a business is accredited, it can be graded by the BBB. This means that a business could have a good grade even if it is the subject of lots of complaints, as long as the business dutifully responds — even in a pro forma way. This reality is frustrating for businesses and consumers alike. Sometimes, the grades make perfect sense.
The Better Business Bureau is not affiliated with any governmental agency. Businesses that affiliate with the BBB and adhere to its standards do so through industry self-regulation. To avoid bias, the BBB’s policy is to refrain from recommending or endorsing any specific business, product or service. The organization has been the subject of controversy, particularly related to the allegation of giving higher ratings to businesses that pay a membership fee. Samuel Candler Dobbs , sales manager of Coca-Cola and later its president, took up the cause of truth in advertising in the wake of those judgments. In , he was involved in the adoption of the «Ten Commandments of Advertising,» one of the first codes of advertising developed by groups of advertising firms and individual businesses. The IABBB is governed by leaders of local BBBs, as well as by senior executives from major corporations, and community leaders such as academics and legal experts. Each BBB is run separately and is chiefly funded by its accredited businesses, who often serve on its board. A study by a business school dean at Marquette University found that ninety percent of BBB board members are from business. The organization’s dispute resolution procedures are established by the International Association of Better Business Bureaus, and implemented by local BBBs. The BBB acts as a neutral party when providing dispute resolution services. While neutrality is claimed the BBB leans very heavily toward their dues paying members. In any dispute the BBB picks the arbiter and the complainant has to agree that the decision reached by the BBB’s arbiter will be the end of the dispute and no lawsuit may be brought after that. Complaints about the practice of professions like medicine and law are usually not handled by the BBB and are referred to associations regulating those professions.
Show less The BBB gathers and compiles information about businesses of all sizes, which it then uses to prepare reports on each business. These reports are made available to consumers, with the intent of establishing a trustworthy business community. Knowing how to check a business at the Better Business Bureau will allow you to see if any complaints have been filed against the business. It will also give you access to the BBB’s report on that business. To check a business at the Better Business Bureau, navigate to the BBB’s homepage and type in the name of the business you want to look up. Next, click the link to read the BBB’s report on that company. You can also view customer reviews and any consumer complaints that have been filed against the business. To learn how to file a complaint with the BBB from our Entrepreneur co-author, keep reading! This article was co-authored by Michael R. Michael R. Lewis is a retired corporate executive, entrepreneur, and investment advisor in Texas. Categories: Business Consumer Protection Law. Log in Facebook Loading Google Loading
The BBB: Should You Join The Better Business Bureau?
Our Mission: To be the leader in advancing marketplace trust. How can it help me? This information answers these and other questions asked by you. The services provided by your BBB can make you a better informed and more satisfied consumer. Use these services. It is to your advantage to do so. How does the BBB help me? Your BBB helps you both directly and indirectly. The BBB helps you directly by:. Aren’t BBBs best known for their handling of complaints? Actually, most consumer contacts with BBBs are inquiries checking out a company and not complaints. Such inquiries reduce the possibility of complaints arising.
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